Serenity Smart Homes Terms & Conditions

Effective Date: September 21, 2025
Last Updated: September 21, 2025

Serenity Smart Homes ("we," "our," or "us") provides consulting, planning, design, installation, and related services for smart home and smart property automation. These Terms & Conditions outline the terms of purchase and service delivery for all our offerings.

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1. Services Provided

Serenity Smart Homes offers consulting, planning, design, installation, and related services for smart home and smart property automation, including:

• Blueprint Services – Written recommendations for devices, placement, and setup following consultation
• Diagnostic Services – Professional assessment of existing smart home/property automation systems
• Full Installation Services – Complete design, sourcing, installation, and configuration of smart home systems
• Consultation Calls – Complimentary introductory consultations to determine service fit

Important: Unless explicitly stated in your service agreement, hardware and installation services are not included in consultation, Blueprint, or Diagnostic purchases.

2. Payments & Pricing

• All prices are listed in U.S. Dollars (USD) and are subject to applicable taxes
• Payment is due at the time of booking or purchase unless otherwise agreed in writing
• For full installation services, consultation fees may be applied as a deposit toward the total project cost
• We reserve the right to refuse or cancel any order if fraud or unauthorized use is suspected
• Prices are subject to change without notice, but will be honored for confirmed bookings

3. Booking & Scheduling

• Consultations must be booked and completed within 90 days of purchase unless otherwise specified
• Appointments may be rescheduled with 48 hours' advance notice
• Missed appointments or cancellations with less than 48 hours' notice may result in forfeiture of the session without refund
• We will make reasonable efforts to accommodate rescheduling requests due to emergencies or unforeseen circumstances

4. Refunds & Satisfaction Guarantee

• Purchases are generally non-refundable unless otherwise stated in writing or under a specific guarantee
• For Personalized Blueprints: If, after your blueprint session(s) and receipt of your personalized recommendations, you believe the service provided no value, you may request a full refund within 7 days of service delivery. You may keep all materials provided.
• For Consultation Calls: These are complimentary services with no refund applicable
• No refunds are available for missed, expired, or unredeemed bookings due to client scheduling conflicts
• Installation services have separate terms outlined in individual project agreements

5. Service Delivery & Timeline

• Consultation reports and recommendations will be delivered within 5-7 business days of your session
• Installation timelines are provided in separate project agreements and may vary based on scope and complexity
• We are not responsible for delays caused by factors outside our control, including but not limited to: weather, supply chain issues, or client-side preparation delays

6. Limitation of Liability

• We provide design, planning, and consulting services based on industry best practices and our professional expertise
• We are not responsible for damages, losses, or insurance outcomes resulting from client implementation of recommendations, device performance issues, or customer-installed equipment
• Final responsibility for device purchase, installation, and ongoing maintenance rests with the client unless a separate installation contract is executed
• To the maximum extent permitted by law, we disclaim liability for indirect, incidental, or consequential damages arising from our services
• Our total liability for any claim related to our services shall not exceed the amount paid for the specific service in question

7. Privacy & Communications

• By purchasing our services, you agree to receive service-related communications and may be added to our mailing list for updates and relevant offers
• You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails
• We do not sell, rent, or share your personal data with third parties for their marketing purposes
• For detailed information about data collection and use, please see our Privacy Policy

8. Intellectual Property

• All content, materials, designs, and deliverables provided by Serenity Smart Homes remain our intellectual property unless otherwise agreed in writing
• Clients may use deliverables (such as consultation reports, Blueprints, and recommendations) for their own property or business use
• Clients may not resell, redistribute, or commercially exploit our materials without explicit written permission
• Client-provided information and property details remain the client's property and will be handled according to our Privacy Policy

9. Warranty & Professional Standards

• We provide services according to industry standards and our professional expertise developed over 20+ years in technology and cybersecurity
• We are licensed, bonded, and insured for installation services in our service areas
• Any warranties on installed equipment are provided by the manufacturer; we facilitate warranty claims but do not extend manufacturer warranties
• We stand behind our workmanship and will address any installation-related issues within 30 days of completion at no additional charge

10. Changes to Service or Terms

• We reserve the right to modify these terms at any time by posting an updated version on our website
• Significant changes will be communicated to existing clients via email when practical
• Continued use of our services after changes constitute acceptance of the modified terms
• Service specifications may be updated to reflect new technology or industry changes; confirmed bookings will honor the terms in effect at the time of purchase

11. Governing Law & Dispute Resolution

• These terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles
• Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of courts in New Jersey
• We encourage clients to contact us directly to resolve any concerns before pursuing formal dispute resolution

12. Contact Information

If you have any questions about these Terms & Conditions or need clarification about our services, please contact:

Ashley Williams
Owner, Serenity Smart Homes
📧 info@serenitysmarthomesnj.com

By purchasing or booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.