Accessible Vacation Rental Property Audit
Your listing says "accessible." Does your property back it up? An on-site walkthrough that documents what your property actually offers, and what to do about the gaps.
Book Your STR Property AuditYour STR listing says "accessible." Does your property back it up?
STR platforms have started to enforce accessibility claims with more rigor than they used to. Hosts who list a property as "accessible," "senior-friendly," or "wheelchair-friendly" without documentation are carrying real exposure, both with the platforms and with the guests who book based on those claims.
Older adults, travelers using mobility devices, and families managing sensory or physical differences are a growing share of the booking market, and they read listings carefully. They know what the words mean. They notice when a property does not.
Most of the safety and accessibility gaps in a rental are fixable. The gaps that do not get fixed are the ones that no one ever looked for.
What the Accessible Vacation Rental Audit Covers
A three-part walkthrough across the entire property, scoped to what guests actually experience.
Safety and Code Compliance
Smoke and carbon monoxide detectors, water temperature, electrical safety, stair railings, egress paths, pool barriers, and STR permit status. Each item gets verified against named standards and documented for your files.
Accessibility and Universal Design
Entry, circulation, bathrooms, bedrooms, kitchen, and common areas reviewed against universal design criteria. You receive an honest picture of who your property serves well, who it does not, and what is fixable.
Technology and Guest Privacy
Every connected device gets inventoried. Data collection scope gets documented. Guest privacy exposure gets assessed. Listing disclosure accuracy gets verified. Undisclosed devices get flagged.
What's in Your Vacation Rental Audit Report
Four documents, plus a review call that turns the audit into a plan you can act on.
- Prioritized Remediation List, with flagged items sorted into three tiers: no-cost or immediate, low-cost or portable, and capital improvement. You decide what to act on, and in what order.
- Compliance Documentation Page, a dated record of what was verified, suitable for your property file and your permit renewal.
- Privacy Audit Summary, with every data-collecting device documented, the guest control level captured, and listing disclosure accuracy assessed.
- Portable Accommodation Gap Analysis, an honest read on what a guest with specific needs would require to stay comfortably, and what portable solutions can bridge the gap without a renovation.
This audit is for your internal use. It is not a certification, and it does not create liability for Serenity Smart Homes. You retain full decision-making authority on what to disclose, what to remediate, and how to position your listing.
Short-Term Rental Hosts Who Book This Audit
Three situations that show up consistently in this work.
The host who wants to do it right
A guest mentioned a safety concern in a review, or you have started to wonder if the property actually supports the guests that the listing is marketing to. You want an outside set of eyes before something happens.
The host listing for the first time
You are bringing a property to market, and you want to know what it actually offers and what to disclose, before guests start arriving and writing reviews based on what they expected.
The operator running multiple properties
You need a consistent standard applied across properties. Documented. Repeatable. Defensible if a guest complaint escalates into a platform inquiry or a legal letter.
How an Accessible Vacation Rental Audit Differs from a Standard Property Inspection
Most property inspectors look for code violations. I look for the gap between what a property can do and what the people who stay in it actually need, including guests who are older, who are using a mobility device, who are navigating an unfamiliar environment with sensory differences, or who are traveling with assistive technology that has to plug into something. That lens comes from formal training in living-in-place and universal design, and it is what makes this audit different from a standard safety walkthrough.
I am also the only assessor in this market who includes a full technology and guest privacy audit as a standard part of the walkthrough. That part of the work matters more every year, as platforms add disclosure requirements and guests start to notice the devices that are sitting in the corner.
"Ashley shows up to each conversation with a startling amount of knowledge on the subject, insights into how things can connect that I would never see, and the patience of a saint. I can't recommend her highly enough."
How the STR Property Audit Works
1. Book your audit
Schedule a two to three hour on-site walkthrough. Single-family and condo units sit on the shorter end of that range. Multi-unit properties with common areas take longer.
2. The walkthrough
You and I walk the property together, room by room, across all three parts of the audit. The questions that I ask along the way are what makes the report sharper than a generic checklist.
3. Your report
You receive the completed audit document within five business days. A 30 to 45 minute review call is included, so that I can walk you through the findings and turn the report into a plan.
What an Accessible Vacation Rental Audit Recommendation Looks Like in Practice
An example of one of the real automations that the technology and privacy audit might recommend for your property.
Smart Water Leak Detection
One sensor. One automation. An automatic water shutoff before a drip becomes a disaster. For accessible vacation rental operators managing a property remotely, this is the kind of safety net that runs quietly in the background until the moment it matters.
STR Property Audit Investment and Service Area
The Accessible Vacation Rental Audit is $495, flat-rate. The free 30-minute discovery call confirms fit and walks you through what is included.
In-person audits are available throughout South Jersey, Southeastern Pennsylvania, and Northern Delaware. Travel surcharges apply by distance from Cherry Hill, NJ, starting at 11 miles, and get confirmed on the discovery call.
Book Your Free 30-Minute Discovery CallMost gaps are fixable. Most of them are not expensive.
The first step is knowing what you are working with. Book the free 30-minute discovery call to confirm fit, and I will take it from there.
Book Your STR Property AuditCommon Questions About the STR Property Audit
Yes, you should plan to be on site for the walkthrough. The audit gets sharper when you are present to answer questions about how guests actually use the space, what has come up in past reviews, and what you have already tried and ruled out. The person who knows the property best is the person that needs to be in the room. This mirrors how I run every in-person assessment, whether the household is planning to stay in place, navigating a neurodivergent profile, or hosting short-term guests.
No. The audit is an internal document for your use. It is not a credential, a stamp, or a public-facing certification. You retain full decision-making authority over what to disclose, what to remediate, and what to claim in your listing.
The remediation list is tiered specifically for this. You will see which items cost nothing and can be addressed immediately, which items are low-cost or portable fixes, and which items are capital improvements that belong on a longer timeline. You decide which tier to act on, and in what order.
No. The audit is independent of any government inspection process. It may help you prepare for one, by surfacing items that a municipal inspector would also flag, but it is not a substitute for whatever inspection your jurisdiction requires.
Annually, or after any material change to the property. That includes new technology, a renovation, a change in property type, or a change in maximum occupancy. The report includes a reassessment trigger list, so that you know what kinds of changes warrant another walkthrough.